NPS & Customer Reviews…

  • From Dream Home...

  • Eugene S. NPS: 10

    “Kyle and the Clayton Homes team were 5 Star performers from start to finish, available and attentive as well as professional and informative. We went to another location that missed the mark terribly but Kyle took us seriously and got to work quickly! We love our new home and our new friend!!!”

  • To Welcome Home

  • Megan M. NPS: N/A (Review)

    “My husband and I went too browse the lot and found a lot model that we REALLY wanted. Kyle was so friendly and did everything in his power he could to help us. Unfortunately, due to the lender we didn’t get the home 😞 But at no fault of Kyle!! I would definitely say Kyle went above and beyond for us to try to get us in this home. We appreciate you Kyle! If you are trying to buy a home through Clayton Homes I definitely suggest you use Kyle he will go to bat for you! Sad we didn’t get the home but again it was at no fault to Kyle. “

  • Casey B. NPS: N/A (Review)

    “After our house burnt down, we decided that a Clayton Home would be the best option for us, so we set an appointment to go meet with Kyle. He was so friendly and informative and made the process (insurance, permits, land accessors, utilities, etc.) easier than we could have imagined. Kyle stayed in contact for every new step in our process (or got us in touch with the right people that could) and answered any questions we had along the way. Thank you for all your help, we're only one month in but we love our new home! 🤩”

  • Lauren C. NPS: N/A (Review)

    “Kyle was extremely friendly and was beyond helpful. I've never purchased a home and after 15 minutes of talking with him, I felt much more confident and prepared. If you're looking for a home come by and talk to Kyle!”

  • Dalton G. NPS: 10

    "Kyle Josleyn was a pleasure to work with. He always got back to us if there were any questions throughout the process. He made things easy for us." - Maggie G.

  • Jeremy G. NPS: 10

    “Everything went well for us.”

  • Stephanie A. NPS: 10

    "They were up front and made all my wishes happen."

  • Crystal W. NPS: 10

    "The process was easy. Kyle was always in touch."

  • Charles P. NPS: 10

    "We are pleased with the home. It is comfortable and appealing. Everything seems to be in order inside."

  • Salai G. NPS: 9

    “Good customer service.”

  • Alexys R. NPS: N/A (Review)

    “Kyle was very helpful and knowledgeable throughout the entire experience. “

  • Melissa S. NPS: N/A (Review)

    “Kyle is awesome to work with. He works diligently to get you what you ask for. He is very attentive to request. He responds quickly to calls and emails. Easy to communicate with, goes above and beyond for you.”

  • Rev. Edward V. NPS: N/A (Review)

    “Knowledgeable and friendly staff were very helpful when I was looking for a mobile home for my elderly mother to move next door to me. I would highly recommend giving them a try. I contacted about six mobile home dealers in the area and they were the best to work with. “

  • Wesley A. NPS: 10

    “Kyle, the salesperson, was amazing.”

  • Alan T. NPS: 10

    "Overall great experience. The sales team was outstanding. Thank you, Kyle. The home is well constructed and has exceeded my expectations. Stayed cool throughout the summer with low energy bills. Very difficult delivery location to my property. The Clayton team handled everything and made it look easy. Great job by everyone involved."

  • Venita F. NPS: 7

  • Joshua P. NPS: 9

  • Richard A. NPS: 10

    "Everything went smoothly. It went timely and we didn't have a snag at all. Our rep, (Kyle), was always getting back to us."

    "My wife and I were shopping for a home after traveling for 3 years in our 5th wheel. Stopped at Clayton Homes of Cleveland just to see if the Red Tag Sale of $1500 down on select models was true. We talked to Kyle and were convinced that it was. Four months later we are sitting in our new home and couldn't be happier! The application process was simple and direct with Vanderbilt mortgage. Every step of the way was professional and straightforward. I hate the zig zag plan so we were grateful for that. I can only say what our experience was and it was as close to perfect as far as we are concerned. Thank you Clayton, Vanderbilt, and Kyle."

  • Dylan V. NPS: 10

    “It was smooth and got in quick.”

  • Daniel L. NPS: 10

    "It was a real good experience. Clayton was great and our sales guy, Kyle, was outstanding."

  • Iosip P. NPS: 10

  • Lorraine W. NPS: 10

    “Kyle is wonderful. They (Clayton Homes of Cleveland) were very helpful.”

  • Judith C. NPS: 10

    "The guy that helped us, (Kyle), was easy to talk to and explained everything.”

  • Kathy D. NPS: 10

    "Ran into a lot of issues with the property. They (Clayton Homes of Cleveland) were very good in getting the permits."

  • Anna K. NPS: 10

  • Ashley G. NPS: 10

    "The gentleman I worked with, (Kyle), was always prompt, thorough, and answered questions. He does not leave me hanging. Any minor repairs were taken care of quickly."

  • Brandon S. NPS: 10

    "They were easy to get a hold of and answered my questions. They were quick to respond."

  • Zacharia R. NPS: 10

    “They beat everyone’s price.”

  • Daniel D. NPS: 9

    “They were on top of everything and were very helpful.”

  • Jeremy C. NPS: 1

  • Steven G. NPS: 10

    “Me and my wife were looking for our new home and as soon as we walked in we were welcomed by the man, the myth, the legend, Kyle! ;) He made our process smoother and quicker than we expected. We weren't able to get the house we originally wanted but he went above and beyond to get us in a home that we are in love with and so happy to call ours. Him, the (home center) team, the team at Vanderbilt, as well as their amazing contractors ,(Junior), kept in contact with us and kept us in the loop every step to our welcome home. The team has still helped us even after!

    Anyone can sell you a home or car and after it's all said and done lose contact. But you can tell this team takes pride in their work and cares about their customers and makes sure they are satisfied with their product. Highly recommend the Clayton Homes of Cleveland team!

    Thanks you guys, again!”

    -Steven G.

  • Killian C. NPS: 10

    ”Kyle did amazing helping us through buying our first home, he kept contact and answered every question we had (there were a lot) and was very nice through it all!! I would definitely recommend him to anyone and I just wanted to thank him again so thank you Kyle!!”

    - Kelsey C.

  • Jessie T. NPS: 10

    “I have been happy with everything so far!”

  • Samantha W. NPS: 10

    “They worked with us. Kyle kept us up to date on everything.”

  • Joshua S. NPS: 1

    “(House) has too many flaws. However, sales rep, Kyle, was amazing.”

  • Anna K. NPS: 10

    “Kyle, my sales representative, did a good job.”

  • Charlene J. NPS: 10

    “We had a really good experience and Kyle was great to work with. We love our home!”

  • Newell O. NPS: 10

    “I give Kyle a 10.”

  • Kasey S. NPS: 10

    “Kyle was great to us.”

  • Leslie G. NPS: 7

  • Peggy G. NPS: 10

    “I have already referred. Kyle was very helpful.”

  • Thomas P. NPS: 10

    “They always made sure that things were taken care of.”

  • Eddie P. NPS: 10

    “Kyle was awesome, he gets a 10.”

  • Carly C. NPS: TBD (Review)

    “We are officially home owners again! Thank you Kyle Josleyn for helping every step of the way! If you are interested in buying a mobile home, give Josleyn Home Consultant a call!”

  • Leonor Q. NPS: N/A (Review)

    “This location have the best people to deal with. They are caring, very informative and prompt.”

  • Hunter C. NPS: N/A (Review)

    “Kyle was very knowledgeable and super attentive to what we needed answered. I highly recommend him if anyone is looking for a home.”

  • Donna H. NPS: 8

    “Kyle was a nice guy and answered all of my questions.”

  • Victoria B. NPS: N/A (Review)

    “Kyle was amazing. Answered all of our questions and willing to help any way he possibly could. I highly recommend if you’re looking to buy go visit Kyle at Clayton Homes in Cleveland, TN!”

  • Sara K. NPS: N/A (Review)

    Our family bought our brand new home from Clayton. We absolutely love our new home. Everyone was wonderful. Kyle helped us. We very happy. Thank you to everyone who helped us. Nate is wonderful. Big thank you 😊

NPS, (Net Promoter Score), is a common metric used by many companies around the world. The NPS score measures customer loyalty and satisfaction by looking at the likelihood they will recommend said business. Typically, corporate will call and ask you how likely you are to recommend Clayton Homes of Cleveland to friends and family. This is measured on a 1-10 scale. (They will also ask for comments.)

Promoters respond with a score of 9 or 10.
Passives respond with a score of 7 or 8.
Detractors respond with 1-6.

Josleyn Home Consultant, (and Clayton Homes of Cleveland), take NPS scores very seriously. If at any point, you do not feel like I deserve a 10, please, let me know so that I may take necessary action to resolve any issue(s) and get back on track. Anything less than a 10 means I failed you.

Leave a Review

Please, take a few minutes to leave me a review of your experience, up to this point, with Josleyn Home Consultant.